Core Application Server
Centralized service orchestration with API control, audit logging and full operational traceability
IVR.Server acts as the core service layer of IVR 5.0 AI, exposing controlled APIs and coordinating workers without manual intervention. Every transaction is logged, versioned and traceable, ensuring objective evidence and secure integration across infrastructure and quality modules.
Service Layer Capabilities
- RESTful API endpoints with controlled authentication
- Centralized audit logging with timestamped records
- Worker orchestration and task coordination
- Structured data persistence with version control
- Integration gateway for infra and quality modules
Service-Oriented Architecture
IVR.Server is designed as a service-oriented architecture (SOA) core, responsible for exposing standardized HTTP endpoints and coordinating distributed workers. All requests are validated, authenticated and processed through controlled pipelines.
The architecture separates presentation, application and data layers, enabling scalability and maintainability. Each service interaction generates structured logs, ensuring that operational data can be audited and correlated across modules.
The result is a deterministic, traceable and secure service backbone for IVR 5.0 AI.
API Governance and Security
All exposed APIs are governed through strict authentication and authorization mechanisms, integrated with the Identity module. Access tokens, roles and claims are validated before any operation is executed.
Every request and response is logged with metadata, including user, timestamp, operation and status, providing objective evidence of system usage and supporting compliance and internal audits.
- Token-based authentication
- Role-based access control (RBAC)
- Encrypted communication (HTTPS)
- Structured error handling and logging
Worker Coordination and Processing Control
IVR.Server orchestrates background workers such as QIF, MSA, SPC and DMIS processors, managing execution queues and processing status in real time. Tasks are scheduled, monitored and validated through centralized control mechanisms.
Each execution cycle produces traceable processing records, including input parameters, execution timestamps and result status, ensuring full lifecycle visibility of every automated operation.
No manual coordination is required: orchestration is governed by deterministic service logic and logged evidence.
Integration Across the IVR Ecosystem
IVR.Server functions as the integration hub connecting IVR.Client, infrastructure modules and quality engines. It ensures consistent data contracts and controlled data exchange between components.
By centralizing communication, the platform maintains coherence between operational events, dimensional evidence and system state, supporting end-to-end traceability from data ingestion to reporting layers.
A single authoritative service layer guarantees consistency, security and measurable operational control.